ITIL Training Workshop


Wednesday, Oct, 03, 2018 From 01:00 PM to 03:00 PM

Sherman Oaks, Los Angeles, CA, USA


Organizer

Stella Nicole


ITIL Training Workshop

Venue

Sherman Oaks, Los Angeles, CA, USA

Ticket Information

Ticket Type Sales end Price Quantity
ITIL Training Dec, 29, 2018 Free

2018-10-03 13:00:00 2018-12-29 15:00:00 ITIL Training Workshop

The ITIL Foundation certification is considered as the entry level qualification in the field of ITIL certification path. The training program which is specially designed for the working professionals scheduled for Sundays. The program focuses on key elements, concepts and terminologies associated with ITIL service lifecycle management.

What will you gain:

By the end of this training you will:

Learn about IT Service Management best practices, generic concepts, key principles, and ITIL 2011 process models that are required to clear the ITIL Foundation exam

Gain a comprehensive understanding of the purpose, objective and scope of service strategy, service design, service transition, service operations, and Continual Service Improvement

Learn how to apply ITIL tools, techniques and concepts to improve efficiency and effectiveness in business changes to optimize customer experience

Understand how to apply lean principles and automate standard tasks, to improve efficiency of ITSM processes.

Save costs by centralizing activities and teams using well defined fit-for purpose and fit-for-use processes

Course Outline:

Introduction to Service design

Service management Life cycle

Service Strategy

Service Strategy Concepts and Processes

Service Design Concepts and Processes

Service Transition Concepts and Processes

Service operations Concepts and Processes

Continual Service Improvement

Key principles and Modules

Assessments and Quiz

Class Schedule:

February 5, 2107: Between 1 pm to 3 pm

February 12, 2107: Between 1 pm to 3 pm

February 19, 2107: Between 1 pm to 3 pm

February 26, 2107: Between 1 pm to 3 pm

March 5, 2017: Between 1 pm to 3 pm

March 12, 2017: Between 1 pm to 3 pm

March 19, 2017: Between 1 pm to 3 pm

March 26, 2017: Between 1 pm to 3 pm

About the Instructor:

Manuel Llyod is a process expert for his though leadership in IT governance, operational management and cybersecurity. Known for his command over the subject matter, Manuel has been providing training for a decade.

Sherman Oaks, Los Angeles, CA, USA Stella Nicole stellanicoleqt@gmail.com
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ITIL Training Workshop

The ITIL Foundation certification is considered as the entry level qualification in the field of ITIL certification path. The training program which is specially designed for the working professionals scheduled for Sundays. The program focuses on key elements, concepts and terminologies associated with ITIL service lifecycle management.

What will you gain:

By the end of this training you will:

Learn about IT Service Management best practices, generic concepts, key principles, and ITIL 2011 process models that are required to clear the ITIL Foundation exam

Gain a comprehensive understanding of the purpose, objective and scope of service strategy, service design, service transition, service operations, and Continual Service Improvement

Learn how to apply ITIL tools, techniques and concepts to improve efficiency and effectiveness in business changes to optimize customer experience

Understand how to apply lean principles and automate standard tasks, to improve efficiency of ITSM processes.

Save costs by centralizing activities and teams using well defined fit-for purpose and fit-for-use processes

Course Outline:

Introduction to Service design

Service management Life cycle

Service Strategy

Service Strategy Concepts and Processes

Service Design Concepts and Processes

Service Transition Concepts and Processes

Service operations Concepts and Processes

Continual Service Improvement

Key principles and Modules

Assessments and Quiz

Class Schedule:

February 5, 2107: Between 1 pm to 3 pm

February 12, 2107: Between 1 pm to 3 pm

February 19, 2107: Between 1 pm to 3 pm

February 26, 2107: Between 1 pm to 3 pm

March 5, 2017: Between 1 pm to 3 pm

March 12, 2017: Between 1 pm to 3 pm

March 19, 2017: Between 1 pm to 3 pm

March 26, 2017: Between 1 pm to 3 pm

About the Instructor:

Manuel Llyod is a process expert for his though leadership in IT governance, operational management and cybersecurity. Known for his command over the subject matter, Manuel has been providing training for a decade.







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